CS Org Build and Acceleration
For Series A and B health tech companies that need to professionalize their Customer Success function ahead of or during a growth phase.
Typical engagements cover: systems and workflow architecture, enterprise onboarding infrastructure, cross-functional process design between Sales, CS, and Support, hiring and onboarding CS talent, and executive visibility into performance and risk.
Who this is for: Founders and operators who know CS is a growth lever but do not have the internal bandwidth or expertise to build it properly.
Build the Framework
Onboarding and implementation audit and design
360 Degree Delivery Assessment
Defining and reporting on key performance indicators
Tech stack assessment and recommendations
Increase Retention
Renewal Strategies
Customer Segmentation
Churn Reduction Strategies
Invest in People
Headcount planning and hiring
Mentorship and training Client Success leads
Compensation planning
Let’s Talk
A complimentary discovery call is available to learn about Anna’s style and assess fit. Not ready for a call? Send an email to hello@shineadvising.com